Refund Policy

1. Overview

At The Testwala, we strive to provide the best learning experience. We understand that circumstances may change, and we have outlined our refund policy to ensure transparency and fairness.

2. Subscription Refunds

Conditions for Refund:

• Refund request must be made within 7 days of purchase
• You should not have accessed more than 3 paid tests
• Refund will be processed to the original payment method
• Processing time: 5-10 business days

3. Partial Refunds

After the 7-day period, partial refunds may be considered on a case-by-case basis for:

• Technical issues preventing access to services
• Duplicate charges
• Subscription auto-renewal (if notified within 48 hours)

4. Non-Refundable Items

The following are not eligible for refunds:

• Individual test purchases (after test has been started)
• Downloaded study materials
• Subscription periods that have already been used
• Promotional or discounted purchases (unless defective)

5. Cancellation Policy

You can cancel your subscription at any time:

• Monthly subscriptions: Cancel anytime, access continues until period ends
• Annual subscriptions: Cancel anytime, no partial refunds after 7 days
• Auto-renewal can be disabled from your account settings

6. How to Request a Refund

To request a refund:

1. Email us at refunds@testwala.com
2. Include your registered email address and order ID
3. Provide reason for refund request
4. Our team will review and respond within 2-3 business days